● The Italian, says Forde, practises “servant leadership” – he gives people a say in designing the strategy and vision. That gives them a stake in the process and increases their commitment to him.
● Ancelotti can listen. He stays “in the moment” with people. Forde says: “No interruptions, no outbursts, just a very calm and considered guy. People enjoy talking with him and therefore feel comfortable volunteering personal information about themselves.” This helps him manage them with less conflict.
● Ancelotti takes the situation seriously but not himself, says Forde. By not showing the pressure he is under, he protects others from stress.
● Many leading coaches have well-tried operating models that have brought them success. They are accordingly reluctant to change methods. Ancelotti has remained humble and curious enough to keep adapting and learning.
