The report points out that Millennials are more inclined to worry about the availability of WiFi, to write and use travel reviews online, and to use their smartphones to book travel. There is no groundbreaking insight here, but that can be often the way with futurological write-ups that extrapolate from what younger people are doing now. What is more interesting, perhaps, is the suggestion that Millennials are more comfortable with blurred boundaries. This makes them readier to mix leisure and business than older travellers. A generation that checks e-mails last thing at night and first thing in the morning is already used to interweaving work and play. For them it is logical to combine a business trip with sightseeing.
Automation should make the whole airport experience rather more agreeable, too. In Expedia's vision, “passengers glide, with their e-passports and smart visas, through terminals uninterrupted by checkpoints and not held up by queues; the journey monitored by sensors that ‘talk’ to their requisite personal device. At certain touch-points, like immigration and security, they might encounter automated kiosks for biometric identification that use face, fingerprint, iris or voice ID.”
