“We don't pander to all the twats on Twitter, or the crap on Facebook. If you want to be a friend of somebody, go buy a dog. We're not interested in being your friend. We want your money and we want your bum on our seat, and frankly that's about it … We don't have a Facebook site. We don't have a Twitter site. We don't feel the need to have them, because we're not trying to communicate with our passengers, other than getting them to book on our website, and come back and check-in on our website.”
“When you look at complaints about unfriendly staff; Gestapo at the boarding gates; being charged for excess bags; being charged to re-print your boarding card: none of it stops us growing month-on-month,” Mr O’Leary noted. “People keep coming back.”
